Business

Free Customer Satisfaction Survey
Template

CSAT survey with rating scales, multiple categories, and open-ended improvement suggestions.

Use This Template

What's Included

This template comes pre-built with these fields — fully customizable.

  • Overall Satisfaction
  • Product Quality Rating
  • Service Quality Rating
  • Value for Money
  • Would Recommend?
  • Suggestions

Perfect For

Post-purchase surveys

Service satisfaction

Quarterly reviews

Annual customer surveys

Why Use Formet Templates?

AI-Powered Customization

Describe changes in plain English and AI adjusts your form instantly.

Zero Commission Payments

Add payment fields to any template. Keep 100% of what you collect.

Google Sheets Integration

Every response syncs to a Google Sheet automatically in real-time.

Conditional Logic

Show or hide fields based on previous answers for smarter forms.

Mobile Responsive

Templates look and work perfectly on phones, tablets, and desktops.

Custom Branding

Add your logo, colors, and custom domain for a professional look.

Frequently Asked Questions

Is this customer satisfaction survey template free?

Yes! You can create a customer satisfaction survey using Formet's free plan. Simply sign up, choose this template, customize it, and start collecting responses.

Can I customize the fields?

Absolutely. Add, remove, or modify any field. Use our drag-and-drop builder to create exactly the form you need.

Can I collect payments?

Yes. Add a payment field to any template to collect payments via UPI, credit/debit cards, and net banking with 0% platform commission.

Will responses sync to Google Sheets?

Yes. Enable Google Sheets integration and every submission will automatically populate a spreadsheet in real-time.

Start with This Customer Satisfaction Survey Template

Free to use. Fully customizable. Ready in minutes.

Use Template Free